Conditions Générales de Vente

Last updated: June 2026

1. About the Site

The website www.restaurantduchampdemars.fr (the "Site") is dedicated to the world of the Restaurant du Champ de Mars, located at 16 avenue de la Victoire, 77100 Meaux (the "Restaurant"). It allows the sale of gift cards giving access to the Restaurant's services.

The Site is published and commercially operated by the company Tiptoque (the "Seller"), a simplified joint-stock company (société par actions simplifiée) with share capital of 47,260 euros, registered with the Paris Trade and Companies Register under number 813 464 146 (SIRET 813 464 146 00030), registered office: 1 rue de Stockholm, 75008 Paris. NAF code: 70.10Z. Intra-community VAT: FR 05 813 464 146.

Contact: commande@tiptoque.fr

2. Acceptance of the terms and conditions of sale

2.1 All orders placed on the Site are subject to these terms and conditions of sale (the "T&Cs").

2.2 The customer declares that they are a natural person at least 18 years of age and have the legal capacity to contract, or that they hold an authorisation allowing them to place an order on the Site (the "Customer").

The Customer declares that they are acting for their personal use or, where acting in a professional capacity, for the needs of their business, and undertakes to refrain from any unauthorised resale of the products or services ordered.

2.3 The T&Cs are enforceable against the Customer, who acknowledges, by ticking a box provided for this purpose, having read and accepted them before placing an order. The applicable T&Cs are those in force on the date the order is effectively confirmed.

3. Conditions of sale

3.1 The products and services offered on the Site are sold by the Seller, who sets or validates their essential characteristics, price and conditions of use. The contract of sale is concluded between the Customer and the Seller.

The Seller handles order processing, after-sales service and complaints management. It assumes contractual responsibility for the proper performance of the services marketed on the Site.

3.2 The Restaurant is involved in the practical execution of the culinary services, as a partner of the Seller.

3.3 The sums paid by the Customer are collected by the Seller, in consideration for the products or services ordered.

4. Products and services

4.1 The Site offers for sale gift cards giving entitlement to a service within the Restaurant. Each gift card comes with a description allowing the Customer to know its essential characteristics before ordering, in accordance with the French Consumer Code: nature of the offer, conditions of use and period of validity.

4.2 The photographs and visuals on the Site are indicative. They do not constitute a contractual commitment provided that the service performed remains consistent with its essential characteristics.

4.3 Services are offered subject to availability. In the event of unavailability after an order, the Customer will be informed as soon as possible. A replacement solution, a postponement, a credit note or a refund may be offered depending on the nature of the offer concerned.

5. Prices

5.1 Prices are shown in euros, inclusive of all taxes, excluding any processing fees, which are specified before the order is confirmed.

5.2 The total amount due by the Customer is shown on the order confirmation page before final validation.

5.3 The Seller reserves the right to change its prices at any time. The offer is invoiced on the basis of the rate in force on the day of the order.

5.4 The price is payable in full upon confirmation of the order.

6. Gift cards

6.1 Nature. The gift cards offered on the Site allow their holder to benefit from a service within the Restaurant: a menu, a gastronomic experience, or any other eligible offer. They constitute an entitlement to a service issued by the Seller. They constitute neither electronic money nor a payment service.

6.2 Validity. Gift cards are valid for the period specified at the time of purchase. This period runs from the confirmation of the order.

6.3 Use. Gift cards are used in accordance with the terms set out on the Site. They may be allocated to a specific offer or allow the recipient to choose among the eligible offers proposed.

6.4 Extension. Subject to the conditions specified on the Site, a gift card may have its validity extended, in accordance with the terms, time limits and any fees indicated at the time of the request. Unless otherwise stated, this may only be done once.

6.5 Unavailability of the initial offer. If the offer originally ordered cannot be performed, in particular in the event of temporary or permanent closure of the Restaurant, lasting unavailability or material impossibility, the Seller will offer the Customer or the recipient a replacement solution, an extension, a credit note or, failing a satisfactory solution, a refund under the conditions provided for by law.

6.6 Refund. Gift cards are non-refundable, except in the case of valid exercise of the legal right of withdrawal or where the law requires a refund.

7. Order and payment

7.1 The Customer selects the desired gift card, adds it to their basket, then confirms their order. Before final validation, they can check the details of their order and its total price, and correct any errors.

7.2 The Customer provides the information necessary to process their order, in particular their contact details, email address and, where applicable, the recipient's email address.

7.3 Payment is made immediately upon ordering via Shopify Payments, a secure payment provider. The Customer's bank card details are processed directly by Shopify Payments in a PCI-DSS certified environment and are not shared with the Seller.

7.4 The Seller reserves the right to suspend or cancel any order in the event of incorrect information, an abnormally high amount, non-payment, a payment incident or suspected fraud.

7.5 Confirmation of the order through its payment constitutes acceptance of these T&Cs and forms the contract. A confirmation is sent to the Customer by email as soon as possible.

8. Delivery of the gift card

8.1 Gift cards are in digital form. After confirmation of the order, the gift card is sent by email, in the form of a printable PDF document, to the email address indicated by the Customer when ordering.

8.2 Dispatch takes place as soon as possible after confirmation of payment. In the event of non-receipt, the Customer is invited to check their spam folder, then to contact customer service at commande@tiptoque.fr.

8.3 The Seller cannot be held responsible for non-receipt resulting from an incorrect or incomplete email address provided by the Customer.

9. Warranties and quality

9.1 The services sold on the Site benefit from the legal warranties provided for by the French Consumer Code and the Civil Code.

9.2 If the Customer notices a problem relating to their gift card or its use, they are invited to contact customer service as soon as possible at commande@tiptoque.fr, enclosing any relevant supporting documents.

9.3 The Seller is liable to the Customer for the conformity and proper performance of the services sold on the Site, including when they are physically carried out by the Restaurant or by a partner.

9.4 The Seller cannot, however, guarantee that the services will meet the purely subjective taste preferences of each consumer.

10. Right of withdrawal

10.1 Time limit and conditions. In accordance with Article L. 221-18 of the French Consumer Code, the consumer Customer has a period of fourteen days from receipt of the gift card to exercise their right of withdrawal, without having to give a reason, provided that it has not been used or applied to a reservation. A gift card partially or fully redeemed is not refundable up to the value already used, in accordance with Article L. 221-28 of the French Consumer Code relating to services fully performed with the consumer's express agreement.

10.2 How to exercise the right of withdrawal. In accordance with Article L. 221-21 of the French Consumer Code as amended by ordinance no. 2026-2 of 5 January 2026, the Customer may exercise their right of withdrawal as follows:

a) By using the online withdrawal feature, identified by the words "Renoncer au contrat ici" ("Withdraw from the contract here"), accessible throughout the withdrawal period from the footer of the Site, from the page of these Terms and Conditions of Sale, from the dedicated page www.restaurantduchampdemars.fr/pages/demande-de-retractation, as well as from the order confirmation email. The Customer receives, without delay and on a durable medium, an acknowledgement of receipt of their declaration.

b) By sending any other unambiguous statement expressing their wish to withdraw, by email to commande@tiptoque.fr or by post to the Seller's registered office.

c) By using the model withdrawal form appended to these T&Cs.

10.3 Refund. In the event of a validly exercised withdrawal, the Seller will refund the Customer the full amount paid no later than fourteen days from the date on which it was informed of the Customer's decision to withdraw. The refund is made using the same means of payment as that used for the order, unless the Customer expressly agrees to another means.

11. Liability

11.1 The Seller is liable to the Customer for the conformity of the services sold and their proper performance, including when this is physically provided by the Restaurant or by a partner.

11.2 This liability cannot be engaged in the event of misuse of the gift card by the Customer, incorrect information provided by the Customer, force majeure within the meaning of Article 1218 of the Civil Code, or facts attributable exclusively to the Customer or to a third party unconnected with the performance of the service.

11.3 For professional Customers, the Seller's total liability in respect of an order may not exceed the amount actually paid for that order. This limitation does not apply to consumer Customers.

11.4 No provision of these T&Cs is intended or has the effect of excluding or limiting the Seller's liability in the event of personal injury, gross negligence, wilful misconduct, or where the law prohibits it.

12. Personal data

The personal data of Customers is processed in accordance with the applicable regulations. The methods of collecting, using and retaining data are specified in the privacy policy accessible on the Site.

For any question, the Customer may write to commande@tiptoque.fr.

13. Intellectual property

13.1 All the elements appearing on the Site, including texts, visuals, photographs, trademarks, logos, graphics and culinary content, are protected by intellectual property rights and remain the property of their respective owners.

13.2 Any reproduction, representation, adaptation or exploitation of all or part of the elements of the Site, by any means whatsoever, without the prior written authorisation of the rights holders, is prohibited.

14. Disputes and mediation

In the event of a dispute, the Customer is invited to contact customer service first at commande@tiptoque.fr in order to seek an amicable solution. Failing resolution within 21 days, the Customer may, in accordance with Article L. 612-1 of the French Consumer Code, refer the matter free of charge to a consumer mediator.

The Customer may also submit their complaint on the European online dispute resolution platform: https://ec.europa.eu/consumers/odr/.

These T&Cs are governed by French law. Failing an amicable resolution, disputes will be submitted to the competent courts under the conditions provided for by applicable law.

15. Partial invalidity

If any provision of these T&Cs is declared null, unlawful or unenforceable, the other provisions will remain applicable, unless the general balance of the contract is thereby disrupted.

Appendix — Model withdrawal form

In accordance with Article L. 221-19 of the French Consumer Code

Please complete and return this form only if you wish to withdraw from the contract.

To the attention of Tiptoque, 1 rue de Stockholm, 75008 Paris, commande@tiptoque.fr:

I / We (*) hereby notify you (*) of my / our (*) withdrawal from the contract for the sale of the gift card below:

Ordered on (*) / Received on (*): ___________________________
Order number: ___________________________
Name of consumer(s): ___________________________
Address of consumer(s): ___________________________
Signature of consumer(s) (only if this form is notified on paper):
Date: ___________________________

(*) Delete as appropriate.